Customer Testimonials
8 weeks after buying a Used Car with service needs my calls are ignored and my car yet to be fixed. No Sales Manager. No Used Car Manager. No General Sales Manager. No one has the stones to call me. At this point, I can only call them liars.
Not the greatest. Was told 1.5 hour wait. That became 3 hours. I was only in for diagnostic service, and they attempted to upsell me about $1000 worth of other things after already extending my wait by 1.5 hours.
Took advantage of me when I was vulnerable and needed a vehicle. Took my down payment, a few weeks later, took the car back and took my livelihood away from me. Uncaring people with zero conscience.
In my experience over the years, buying Volkswagen from Steven’s and Eddy’s they’ve always tried to accommodate my needs. Today’s purchase was by far my funnest experience, from the sales managers to the sales reps to even the finance manager. We bought a 2024 Tiguan SEL R Line and it is beyond perfect as previously owning a 2021 R-Line Tiguan Black Edition. Fantastic cars and great quality for the money spent. I would do it over a hundred times over. Thanks again and I’m sure I’ll see you guys soon for my newest upgrade. Thank you ... Read More DealerRater - Dec 9, 2023
Dealership tried to sell me cabin and air filters that had been changed the day before taking the car in for oil and transmission service even after they were advised the filters had already been changed. Was charged more than quoted on the oil change. Since this is the only VW dealership in town, I will not be purchasing another VW.
They charged me for a diagnostics which was incorrect and over $3000 for parts and service (although my copies of the bill only showed $1,500) which did not fix the car and they forgot to change the oil and they claimed that it didn’t have a fueling issue that I also requested to be fixed. I picked up the Passat and it was worse than it was before they worked on it and it still had a fueling issue. I took it back and they said that there was metal in the fuel and so they recommended that both fuel pumps, ... Read More DealerRater - Aug 1, 2023
Eddy's should be avoided at all cost! Three months ago they took $1,000 as a deposit for an incoming Golf R. They agreed IN WRITING to sell it to me at MSRP. Once the car arrived, the story was still the same. So they pulled my credit and we had a deal in place... UNTIL, I was told the new ownership group doesn't think it's right to honor the deal and told me it is now $5,000 over MSRP or no deal. I have bought many many cars over the years and NEVER had such a disgraceful act pulled ... Read More DealerRater - May 26, 2023
Poor service department. Took my 2023 Atlas RLine in for a 1k checkup. Service dept damaged our wheel. They denied doing the damages. Husband had to have the GM pull cameras on the serviced dept to prove they did damages. And cameras showed the service department damaging wheel. Drove 3 wheels to have the service department ‘fix’ wheel which was a crap job. Now having to drive again another 3 hours for them to replace with a new wheel. Will never return to Steven VW for service work. Drive the extra miles in Kansas for an honest volkswagon service department.
Poor customer service. Purchased a 2023 Atlas RLine from Mike Steven Volkswagon. While having the 1k inspection done by the dealership; the service center put a gash in the passenger front wheel due to leaving the arm on the lift out. Service center and GM won’t cover expense of a new wheel let alone take the blame. This is a 60k vehicle that we take great pride in. Take care of customers and they take care of you. Instead no one is returning our calls or taking any blame for this mistake. Won’t ever return to Mike Steven Volkswagon ... Read More DealerRater - Nov 20, 2022
Buyer beware‼️
Bought my first vehicle from Mike Steven Volkswagen at Greenwich and Kellogg in January 2022 before my first born, as we were needing a family vehicle. We bought a 2018 Tiguan with 20k miles. As of today, it’s been in the shop 4 times in the last 6 months. 1st time: they sold us the vehicle without servicing it. So shortly after we brought the vehicle home, the oil light came on. We brought it in & they had to change the oil and rotate the tires. 2nd time: the check engine light came on. Brought it in and they had ... Read More DealerRater - Jul 14, 2022
Love the salesman Koy Willms will buy from VW again and again Service is wonderful
They were very fair and worked with me to get my needs accommodated. I go into a dealership with a short list of vehicles I would be considering so I appreciate not being hard sold on things I don’t want and everyone being nice and going the extra mile to do business with me. Genuinely helpful.
After dealing with them on another vehicle which was NOT a good experience, we decided to give them one more try. They kept raising the price of the vehicle, Tons of hidden fees that you can not opt out of. They lied to us repeatedly and and were rude when we pointed it out. Will NEVER go back, not even for warranty work. The warranty work done on a previous vehicle caused more damage and cost thousands of dollars to fix. Horrible place with deceitful people. Make the drive to KC or OKC.
Purchased this vehicle used, with a 30-day 50/50 warranty. As soon as I take it off of the lot, engine light comes on, so I bring it back for them to diagnosed. Ended up in a rental for over a week while they tried to diagnose, and them sending it to another dealership to diagnose. Fine, whatever, figured I could get the answer and have it fixed. Told me that it was the throttle body, a PITA, but not horrible. To expensive for me to replace at the time.
Now, not even 3 months after purchase, my`exhaust is blowing blue smoke, ... Read More DealerRater - Feb 15, 2019
I recently went in to look at a 2019 Jetta. The salesman was completely unsure of the options and differences across the board between the S,SE, and SEL trims. I knew more in the 5 mins I spent online researching than I did the 5 hours of lost time at this dealer. I insisted on getting the value of my trade in before proceeding to look at any cars to not only save them time but mine as well. The salesman ignored my request and continued to show me vehicles that didn’t have the options of which I had first stated ... Read More DealerRater - Jan 21, 2019
Friendly, fast, and they try everything they can to work with you. I would recommend Mike Stevens to anyone. Brandy g. Was the nicest person and made me feel confident.
Came in looking to buy a new 2018 Jetta, my salesperson was Nick and he was an excellent source of information on top of being very friendly. He introduced me to the service department and made the car buying experience fun and painless. Great job all around!
We all know how tedious looking for a car can be but my experience wasn’t stressful at all. I found a car that I loved and had a great salesman to help get the price I wanted! I LOVE my new baby and would recommend anyone and everyone to come get a Volkswagen! Make sure Jeff Gordon is your salesman!
Robert was very helpful!! He took me out on a test drive in the Passat and was very willing to answer my questions about the car!
We went in to the store looking for a good used car. Our salesman was knowledgeable and helpful. I will definitely recommend Duey Lynch to anyone looking to purchase a vehicle.
They sold my 80 year old grandmother a car she could not afford. She is in the process of getting into low income housing for seniors. We were going to pay off the car she had already. Being 80 and not thinking clearly she got caught up in their lie and she signed the papers for a new loan which she could neither afford or has the time to pay off. Who would do such a thing. Don’t they take into consideration age when making loans. She can not work anymore. When she came home with the new car I said ... Read More DealerRater - Mar 10, 2018
Went in for the drivers door seal, rattling in the front end apon acceleration and a CV boot. When my wife took it in they told her the car is still under warranty but they may have to charge us $80 for diagnostics. Since they didn't have the parts in they had us bring the car back up when the parts got in. I took the car up when the parts were supposed to be there, well they were not, so had to make another trip up there. More time and money waisted. While I was there I explained the ... Read More DealerRater - Mar 7, 2018
Paul Curry is very good to work with buying a vehicle. Owen Showmaker will work hard to help you get the financing you need. The general manager will help any way he can to help get the vehicle you want. I would send anyone that wants to get another vehicle to Mike Steven Volkswagen.
If you want a very straightforward and pleasant used car buying experience, the sales person you choose can make all the difference. I would highly recommend Duey Lynch. I have purchased several used cars and I like to have a quick and efficient process. Duey was very good at making the sale happen in this manner.
Jose is high energy and very helpful and Darrin is a great negotiator. I highly recommend this dealership! We had a positive negotiation and the price agreed upon was very good. That's why we bought our car! I recommend giving them a try for your business.
This is the 2nd time my van has been in the shop with them (this time not by choice). The first time the didn't fix the hood of my car and tried to tell me they couldn't fix the actual problem of why it would run. They also told me it was the alternator (it wasn't. It was the computer). So then we took it somewhere else they found and fixed the problem. They then (unaware of our past experience with mike Steven vw) took it to them to get the new computer programmed. This morning our ... Read More DealerRater - Aug 24, 2017
Fuel pump died after only four years and 22,000 miles. They've had our 2013 Tiguan in their shop for over a week and we haven't been given even a ballpark estimate for when we'll get it back. They said they'll fix it after they get paid by the extended warranty (which they sold us). They haven't responded to our texts or e-mails -- we haven't heard a single thing from them since Friday, June 30. Maybe they'll correspond in a more timely manner with corporate or the Better Business Bureau.
My salesman Don Fox went way over and beyond to make sure i was happy with my purchase. He returned all my calls and answered all my questions immediately.I hope to do business with him in the future.
I got 2 cars for a more than fair price from Darin, and would recommend going there. One was my first car and the other was another used ,because I had totaled the other one
Just had a great experience at Mike Stevens Volkswagen dealership in Wichita, Kansas. Thank you Darin Petrie for your incredible hospitality and no BS approach to selling me my new (used) car. I'm so very happy with my service with these guys!!
Purchased used truck from Stevens. Travis and Nat we're a pleasure to deal with. Pricing was great. I haven't purchased a vehicle in many years. The experience was pleasant and enjoyable. Thank you.
So disappointed in the sales tactics at this dealership. They tell you to buy today because they have a 7 Day Money Back Guarantee -No questions asked! The paperwork is handed to you to sign and explained verbally as to what you are signing but done so quickly that you aren't able to read it. Never was it mentioned that they will keep the dealership fee of $495. Mike Steven you should be ashamed of these employees.
These people sold me a used Beetle that only had 96,000 miles. Should have had a lot of life in it. They refused to come down on price (even though it books at over 1500$ less than what I paid, ultimately I should've walked out) and that car has spent more time sitting in my driveway than it has being useful. The first time it broke down, it was still in 30 day warranty, however they expected me to pay to tow it 60 miles and then still pay 50/50 for parts and labor which would've cost twice as much as if I ... Read More DealerRater - Apr 16, 2017
Working with Mark Lally in purchasing my vehicle was an absolute pleasure. He went out of his was to make my car buying experience as hassle free as possible. Frank, in sales was also an infallible help with any concerns I had. Thanks guys for the impactful costumer service.
Please read my UPDATE #3 below after acknowledging the dealership's response.
I bought my car back in July of 2015. This was my first car purchase ever and had done all of my research on the car I was looking at prior to heading to the dealership. I was able to get a reasonable price on the car given multiple back-and-forths amongst myself and the management at the dealership.
First off, would like to say that our salesman, Nick, was a very kind salesman that wasn't too pushy and allowed me to make my own decision. He has called me ... Read More DealerRater - Jan 17, 2017
I got an amazing deal and had wonderful customer service from my salesman and finance team! Love my new car!! I will definitely return in the future!
This is our second purchase from Steven Volkswagen, and by far the best experience we have had. Our salesperson, Don, had our car waiting and warmed up when we arrived for our appointment. During the test drive he explained all of the new features, as we were upgrading from a 2014 Passat to a 2017. He was very knowledgeable and answered every question thoroughly, and if he didn't know the answer, he found it for us. He made the process as seamless as possible. We were also exercising our buyback option on our 2014, and Don explained the entire process in terms ... Read More DealerRater - Dec 15, 2016
Do not use this dealer! I got a call from one of the sales men and got attitude because my phone cut out. This gentleman texted me very rude comments after I let him know that my phone was in and out of service. I wouldn't suggest this dealer to my worst enemies not alone people I know or work with. I will let everyone I come in contact with know and show what kind of rude comments to expect from you guys!
First let me say I love the two VW's I own but after my recent experience with both VW of America and two dealerships, Northtowne in Kansas City and Stevens in Wichita I will be turning in the Jetta this fall and I will be looking to dump the Touareg when the opportunity presents itself. A car is of little worth if the dealers cannot properly maintain it and VW does not recognize the critical nature of that relationship.
After 95K my water pump failed in the Treg, not bad service from a water pump. It happen while in ... Read More DealerRater - Sep 19, 2016
I Was so impressed by salesman Mike shoemaker. He came out and greeted us then gave us time and went back inside. We do not like being Pushed!! It did not take all afternoon I would also like to say Seth graham was amazing on getting our Loan through. God bless Mike and Seth
In the beginning it was a decent experience, it was when I started to do business with them things had turn to the worse. Long story short do not sign anything until your absolutely sure you want the vehicle. The finance dealer will not tell you everything on the contract, he will make you feel like your going to receive your money back 100% back grantee. DO NOT BELIEVE IT!!!!!! So do not sign anything nor put payment down until your absolutely sure you want that car.
Did you notice the somewhat reasonable price on the windshield? So do many other prospective car buyers. And what you will discover, like everyone else, is that price is not what the car sells for. Some brilliant person at this dealership came up with a very troublesome scheme to get people in the door with what appears to be an advertised price, then they try to get salesmen to convince customers into believing that the price on the window is dealer cost, and that the actual price is well above that, and for this "honest" disclosure, it is ... Read More DealerRater - May 14, 2016
Well they called me up because I had a beetle and make me a deal I couldn't pass it up I also won a TV yeah I recommend this place I'll be here next time when I need a new car!
So...apparently a new attempt at transparency from this VW dealer. They list prices on autotrader and cars.com - then when you call them up, they tell you the prices are $3k higher...apparently, the price they list online is what they own the car for (their cost). I have bought 15 cars in my lifetime - all were found online and I have never encountered a situation where the price they list on autotrader is 3k less than what the actual price is. Bill told me that they planned on making at least 3k profit on the M3 I ... Read More DealerRater - Apr 15, 2016
I have never Yelped before, but felt compelled to notify all potential customers of my experience before they decide that this is the type of dealership that they want to work with...
I bought my car back in July of 2015. This was my first car purchase ever and had done all of my research on the car I was looking at prior to heading to the dealership. I was able to get a reasonable price on the car given multiple back-and-forths amongst myself and the management at the dealership.
First off, would like to say that our salesman, Nick, was ... Read More DealerRater - Apr 7, 2016
My salesman, Duey Lynch, was amazing. He made purchasing my very first car so much fun. I will be coming back to see him when it is time for a new Beetle. ??
When I leased my Passat in December 2013 I specifically asked the salesman (Frank) if there was a charge at the end of the lease. He left me to ask. At return, he told me there was no charge. Fast forward to hours later in finance when I read the fine print and discover there is a $600 charge at the end of the lease. Steven Volkswagen--you pick. Either Frank is stupid or a liar. And, yes, Frank is now a sales manager.
In November 2015 I took the Passat in for usual service work just to receive a very excited phone call ... Read More DealerRater - Feb 18, 2016
They call to have you come in to talk numbers about a new car, if your car was in service. Four people have called me and each time I tell them, I'm not interested. Finally I had to call block them. Seems very unorganized. Will only go there for service until my warranty runs out.
Darin was very friendly and didn't put me in a car I didn't want. He helped me make the right decision. Thanks Darin!
Darin and Nathaniel are extraordinary sales people. They made me feel welcome and appreciated. I am extremely pleased with my 2016 Volkswagen Passat and what I received for my trade-in.
Christian was very nice and helped us find the car that best suits our needs! we ended up buying a TDI which has far better gas mileage than what we initially had in mind! Thank you!!
Earl Fitzgerald was awesome. Buying a car can be a pain but he made it a lot easier. After driving a couple vehicles, we found the one I needed and wanted. And we both agreed it was the 05 Trailblazer. It has a couple minor issues but nothing I can't handle. Thanks to Earl and all the staff of Mike Steven Volkswagen. 🙂
The best salesman on the lot. Make sure toy ask For Eael bt name. My daughter was extremely pleased with the car we decided on. I was extremely satisfied with the seal he got me.
I purchased a used 2010 VW GTi, from Mike Steven VW, signed the paperwork, called the bank for a cashiers check. Went back to the dealer; handed them the check; they brought the car around front; I gave a quick visual inspection of the vehicles condition. Said thank you and drove off the lot... I immediately saw a couple of faults on the display; Turned back around and returned to the dealer. Tire pressure was low and a back-up light was out... I told my sales person and he came back to me telling me I needed to pay 50% for the ... Read More DealerRater - Oct 30, 2015
Went to pick up my car at the dealership after them having it for 45 to 50 days, the car had cigarette wrappers and smell, the car was trashed, we found used chapstick and found a Budweiser bracelet from a club or beer tent activity, Starbucks trash and other personal trash from whomever they allowed to drive my car, the work orders only showed the car had been driven 25 miles but the gage read over 800 miles had been put on my car. This is ridiculous and outrageous, we trusted this dealership and service center to uphold their reviews and standards .
Nathaniel, my salesman, has become a friend. He went beyond the call of duty not only to find a car for my needs, but helped me out when I was unfortunately in a car accident the following week. He came to the accident site, helped remove my belongings from the wrecked car and called to check on me over the following days. The dealership has bent over backwards to take care of me as I wait to replace the new vehicle that was wrecked. I trust the integrity of the VW company and Mike Steven Volkswagen. I believe that the ... Read More DealerRater - Sep 18, 2015
Helpful and very understanding staff.They were willing to work with us and stick around pass closing time.The finance guy did a great job too!
I bought my 2nd car from Steven Volkswagen last week! Absolutely love buying cars from there... Mario was my salesman. I'd recommend him to ANYONE--ANYTIME. Great experience!!
After arriving ready to purchase the perfect car at the perfect price, we were told that they miss labeled the price and we had no idea what to think. Dreams crushed!! We tried our best to bargain with the price (which meant we were going to spend more) and then we ended up talking to the manager. Unfortunately. After expressing our discuss with the situation, we basically were told to xxxx off because we wanted to pay the price that was labelled and we were even prepared to pay more for it. At that point there is no sense in ... Read More DealerRater - Aug 27, 2015
Shelton was amazing today! His energy was perfect and he made this experience so easy!!! Thank you so much for being super friendly and making me feel comfortable during the process!
Our salesman, Nat, was extremely knowledgeable and capable of answering any and all of our questions about the 2015 Jetta that we purchased. Nat worked with us to make sure our experience at Steven Volkswagen was the best we could possibly have. When we dealt with Troy on the financing I felt like he went ten extra miles to see that we got the best deal we could have ever expected at the best rate possible. Nat was very personable, genuine and honestly interested in making sure our experience at Steven's was very positive.
just bought a 2015 jetta and the whole deal was quick and easy. Anthony Monares was a great help, i told him what i wanted and he took me straight to it with no BS. the guy was like dealing with a buddy instead of a salesman. easiest car buying experience ever.
They were great I went in the day before picked out what I wanted went back the next day during my lunch did all the paperwork through my lunch and went back after work car was washed and ready for me to drive home. It was great.
Broken down on side of road needing hard to find parts. The parts guy Keith jumps in with both feet to find solutions. Finds parts, checks with other dealers to confirm inventory. By far the best parts service I've had in years. Keith has hero status. If he is representative of the dealership, you should make them your VW solution. Thanks again for all your assistance!
I was looking for trucks and unfortunately they didn't have what I needed but Quinton was super helpful and was the best salesman we dealt with out of all our dealer visits
We had a great experience. Nat is Awesome! He made finding a car for my daughter easy. I also like that they weren't pushy.
Bought a used 2012 Passat and 4 days later I took it in because of road noise. They advised that the car needed an alignment and 4 new tires. Since I had traveled to KC for work I was over the 500 mile mark and of course the alignment wasn't under warranty (b/c in their words it could have happened from pot holes). I asked if they checked the alignment or tires when they receive used cars before they sell them. They said the only thing they check is the engine. I ended up having to spend $110 to get my alignment done. ... Read More DealerRater - Jun 17, 2015
Christian promised things and then didn't deliver. Frank cursed and then apologized because I "took it the wrong way." Told them I wanted to lease a car, spent the whole day working on a 2014 only to find out the screwed up, I could only lease a 2015. Went back and found a 2015 to lease. They told us $309 a month. Waited for OVER AN HOUR only to have finance tell us it's going to be $486 a month! We left and the entire staff, led by the GM, chased us through the parking lot! It was horrifying, I left ... Read More DealerRater - Jun 9, 2015
Quentin was a great help he explained everything about the cars and test drove several with me to find my awesome 2013 jetta. I hope to buy my next car with him as well.
I love the car I bought from Sheldon he is amazing and makes sure I am always taken care of. I will send my friends and family to him.
Quinton really helped us out! we talked to Frank on the phone and he was great too. Would definitely suggest this place to others they were very helpful
Chris Jonkers saved us!! He was great and has called a few times to check us since leaving the lot. Less than 24 hours after buying our car I thought I had broke it.... I called Chris and he drove with me to assure me the car was good. I'm very happy with Chris' customer service, he really cares.
I had a great car buying experience with Christian at the dealership, he was good at answering all the important questions I had, my wife was pleased too. Continue with the good work.
I recently bought a used 2011 Jetta and am so happy with my decision. Quinton was great in helping me pick out the car that was perfect for what I needed.
I had a great time with Travis buying my Car! The original car that I wanted to buy was sold but He helped my find another one that I actually liked better and was still in my budget. Great customer service and the finance department was top notch!
I bought a Ford Expedition from Steven VW. Sheldon was not pushy and very easy to work with. It was quick and easy. I will be going there for my next car.
Great experience with Tommy. He really makes you feel comfortable, and he really knows the cars. Troy in finance was great to. The whole experience was terrific.
We purchased a 2012 MKX Lincoln. We had a very good experience with your salesman Nat Snider. He made the sale go smoothly and he is a very good salesman. Extremely friendly and made us feel very comfortable. You have a keeper there. When and if we need another vehicle we would not hesitate to come back to Nat to help us out. Be sure and tell him, we think he is great. Marvin and apart Winter
I have worked with Melvin on buying cars. He is a great sales person! I love the dealership! I have always been treated with respect!
Came into the dealership with an idea of getting an affordable commuter/second vehicle. From the start Mr. Sheldon Sharp was completely up front with me as I was with him. The team here at STEVEN Volkswagen was by far the best buying expirience I have ever had. The Finance team worked tirelessly to get me in the payment range I needed and actually got me a better more well equipped car. I walked out of the dealership confident and at the end of the had zero regrets. Cannot say enough about Mr. Sharp definately will be my first go ... Read More DealerRater - Mar 31, 2015
Sheldon, Frank & the rest of the gang are fantastic. Sheldon went above & beyond to make sure I was happy & got the deal I wanted. Couldn't ask for a better crew. A+++++ I even got the toy VW Nettle & Van that I wanted on the deal! Thanks!!
I am throughly impressed with the team at Mike Steven Volkswagen. They are professional and are willing to get work done. They are extremely friendly and willing to walk you through all the steps of buying a new car. While waiting for information on my new car, they updated me with information as soon as they could, and gave me the facts. They couldn't have done better, and they have a work ethic that is rivaled by no other dealer in the area. This is something that a consumer should value. They are down to earth, and hard working ... Read More DealerRater - Mar 30, 2015
Was looking for one car quinton got me an awesome deal so we ended up with two customer satisfaction was excellent definitely ask for him
Thank you for all your help!! Our experience was amazing, didn't come in looking to buy today and we did! I love my new car!
Tommy Kakoulias was a great person to work with. He kept me informed at all times of where the purchasing process was. The enitre crew working that day was very friendly and willing to answer any questions I had. I could not have asked for a better buying experience.
Had 2 replace key 4 my Volkswagen which wasn't cheap($240.) There's not a dealership in my town,drove 50 miles away had key made & come 2 find out it doesn't work 2 unlock trunk wasn't informed that & dealership did nothing 2 make it rite.....
Sheldon was very helpful, nice and great with answering any questions I had. Great sense of humor while showing us around. Great expirerence at Volkswagen.
I came in looking to upgrade my current vehicle and was very impressed. Tommy K was very knowledgeable and friendly. I know where I will be going anytime I need a car in the future.
Tommy K was my salesman at one of his previous dealerships. He is very knowledgeable and easy to work with. I will definitely be coming to see him at Mike Steven Volkswagen as soon as I am ready to purchase my next vehicle.
Wonderful experience. Was made to feel welcome the moment I walked through the door. Travis helped me find the car I wanted then personally delivered it to me and showed me all the cool features. Would definitely recommend this dealership.
I was a little nervous at first, but dealing with Paul he made me feel comfortable with the whole process. I will definitely be buying another car from them the next time.
I came in to the dealership today to get my Tiguan serviced, and got a pleasant surprise! Standing there with his great big, beautiful smile, was Tommy Kakoulias!! Tommy is the best salesman that I have ever had the pleasure of working with, and I have bought SEVERAL cars from MANY different dealerships throughout my life. Mike Steven Volkswagen will have my business for as long as Tommy works there, that is a guarantee!!
I recently purchased a used vehicle from Mike Steven Volkswagen from out of state using Carguru.com. When discussing the details of the vehicle, the salesman said it was "very clean" and "like new" condition which was believable considering it was a mid-late built 2013 model and only had 7500 miles. I had contemplated flying out to the dealership to take a look for myself and driving it back, but since it appeared like an easy sale, why bother? The sale went through easily. I accepted their advertised price and their financial department was great. The salesman arranged ... Read More DealerRater - Feb 4, 2015
Jeff called me to come in to look at the cars they had on lot and i wasn't looking for to buy a car but being the smooth sales man he is i came home with my dream car i had been looking for a Dodge Nitro with sunroof and white body and he sit me up with this car and made sure i was able to take it home Thanks Jeff your a great sales man keep up the good work .
We had the pleasure of working with Travis from Steven Volkswagon. We explained to him what we wanted and he showed us three that were perfect for us all within our price range. We had visited other dealerships that show us what we wanted but not in our price range. He was very friendly and patient too, we had our two children with us. ?? I would recommend anyone that is looking to buy a vehicle to visit him. Very friendly, patient and knowledgeable about their vehicles. We will be back for our next purchase and will buy from him.
I visited Mike Steven VW only a week ago. I was lured in by the online price which is very misleading. My fault for not reading the fine print I guess. I purchased a 2007 Tundra, signed the paperwork, and went on my merry way. After traveling 2 hours home I noticed one of the tires was low. I took it to the tire shop only to discover that there was a plug on the inner tread way too close to the sidewall. The tire needed to be replaced. I called the dealership and was told we could get a new set ... Read More DealerRater - Nov 24, 2014
I have owned multiple VW's and the last few have been from Mike Steven VW. The have gotten better and better each and every visit has gotten better. Next time you're looking at a new car go see Bryant and Troy they will get you into a fantastic new vehicle.
I had the pleasure of working with Volkswagen for my vehicle purchase my salesman was Travis he's a great guy and got me into the car I really wanted, I'd been to a couple other dealerships before them and while those others were unable to help me Travis and Seth made it happen I was at work when they called to tell me I was approved for my vehicle and it made my experience that much better because they got it worked out when nobody else would! Thanks guys! I'll be back for my next purchase
I had a very good experience my sales man john Adams and they got me a good in trust rate considering my credit history best around
The price they have on the internet is not the price on the window! They suck you in to look and try to screw you! The car needed a few things and they would not negotiate! The price they had on the web (which they said they bought it at that price) was still 2k over what it was worth. They try to pass on the screw to you! We wasted to much time on that place! You have been warned if you are reading this!